Legal Disclaimer & Product(s) Notice: Kratom is not FDA approved for human consumption. Customers must be at least 21 years of age to order & (by acknowledging these terms during checkout) agree that they meet this age requirement. Our products are not intended for use in the diagnosis, cure, mitigation, treatment, or prevention of any disease or medical conditions. Please consult with a healthcare professional or specialist for matters pertaining to medicine/healthcare. We do not promote information on usage including questions regarding to medical/healthcare advice. According to available information, the maximum amount of kratom for a single session is typically advised to be between 5-7 grams. It is also generally cautioned against using kratom on a daily basis, especially in amounts exceeding this limit. In accordance with available data, it is not advised to combine w/pharmaceuticals, illicit substances and/or alcohol. If customers are not compliant with these factors, we can no longer be of service to those customers. By placing an order with us you confirm your agreement with all of our policies & terms. Buyer also agrees to indemnify & hold harmless the seller to any and all claims, liabilities, or causes of legal actions pertaining to our products. Use responsibly! Thanks for your compliance.
We unfortunately cannot refund shipping charges. Transactions are performed in $US Dollars. Your information is kept private and is not given or sold to any third parties. We reserve the right to refuse service for reasons including (but not limited to) fraud (or suspected fraud), abusive/threatening language and attitudes, non-compliance to our policies or governmental compliance or any other reasons that would create a lack of trust and other unpleasantness emanating from the customer, etc. We do not provide any information on usage. Customer consents to receive occasional discounts, promotions, newsletters & product review invitations with the option to opt-out at any time. By placing an order with us you confirm your agreement with all of our policies & terms. Buyer also agrees to indemnify & hold harmless the seller to any and all claims, liabilities, or causes of legal actions.
Quality, Lab Tested Purity & Excellence. We are about quality over quantity, we may not be the least expensive but we are not the most expensive as quality costs to produce in purity and excellence.
Purity Control: To ensure clean/pure aromatics & botanicals; our products and/or sources are lab-tested for the presence of contaminants. We only use laboratories that are based in the United States & are ANAB & ISO-17025 accredited. In addition, we use a multi-stage filtration process (sifting, etc) on all of our kratom prior to making it available for purchase. In addition, all imports are sterilized via a brief exposure to UV light in order to ensure the integrity and purity of the products. We double seal all of our products for freshness & keep them dark & dry up until the bags are sealed to order.
Current Good Manufacturing Practices (cGMP):
Quality is the foundation of everything we do at Kratom Eye. We rigorously comply to Current Good Manufacturing Practice (cGMP) guidelines, ensuring our products are produced in a safe and controlled environment. We endeavor to ensure that each batch satisfies our high standards of efficacy, safety, and reliability.
For the customers’ protection (as well as our own), we acutely vet all orders for fraud prior to processing. We have different stages of vetting (determined by each order’s unique variables) including billing vs shipping address scrutiny, phone number look-ups, IP address correlations and blacklist inspections, among others.
First Time eCheck Payments: First-time payments utilizing eChecks are inclined to an initial clearing/deposit period during which time the payment settles into our bank account. This can take 5 – 7 business days. After this, the order shall be processed & shipped per usual. This one-time clearance delay is to ensure that the customer’s bank account is compatible with our eCheck processor/bank’s system (to avoid check rejections, bounces, penalty fees & other problematic scenarios). To be clear: this is only a one-time clearance delay and will no longer occur for subsequent orders once payments clear! Thanks for your patience.
We offer our customers USPS Priority, USPS Express, USPS Ground & UPS (UPS available per customer request only).
**FREE SHIPPING on orders over $49 (based on subtotal):
– FREE SHIPPING uses USPS Priority or a USPS Ground option that ships at a similar speed to its Priority-equivalent option (based on weight & distance from our office).
– FREE Shipping is not valid for Live Plants.
Delivery is typically between 2 – 6 days (to all 48 contiguous states) from processing date depending on the option you choose and your distance from South Florida (exceptions may include weekends, holidays & promotional discount periods & destinations outside of the continental U.S.). Do not confuse USPS Express with ‘one day’ or ‘next day’ shipping which is a service from other companies, and not USPS. We generally process and/or ship all orders placed before 12:30 pm EST between Monday – Friday on the ‘same-day’ (exceptions may include weekends, holidays & promotional discount periods).
Shipping Delays: We are not responsible for shipping errors via USPS. We will not refund late shipments due to USPS errors for Priority nor Express Shipping. We will of course replace items lost by the post office, if it hasn’t arrived within 1.5 to 2 weeks from the estimated delivery date. If the customer’s submitted address is incorrect or un-deliverable by USPS, it is the customer’s responsibility to reply to, resend and/or confirm the correct shipping address prior to Kratom Eye shipping the actual order (in order to avoid the package shipping to the wrong address).
Order Tracking is provided by our Completed Order emails (sent after processing is complete), please keep a lookout for that email. Please note that USPS tracking can take 12 to 24 hours to show actual tracking or progress. Tracking #’s are also available in your My Account page via each specific order. Please log into your account and open the order in question to find it’s relevant tracking #. USPS also sends tracking emails, for USPS tracking emails: please check your Spam/Junk-mail folders for relevant emails. Please add our relevant email addresses to your ‘contacts’ or ‘favorites’ to ensure they arrive in your inbox. Some email software (GMAIL especially) may need this step for best results.
Kratom Powder Refund Policy/Process:
We offer a refund or exchange on ‘unopened‘ products within 14 days of purchase (with the exception of live plants), for legitimate reasons (e.g. if we were at fault).
M.A. Returns/Exchanges
PO Box 451539
Fort Lauderdale, FL 33345
Live Kratom Plants Refund Policy: For refunds or exchanges to be considered, the customer must contact us no later than 24 hours after the delivery of the live kratom plants. At that point, the customer must provide several pictures clearly illustrating any issues with the plant(s). Customer must email us (info@kratomeye.com) in order to communicate anything related to the plant. We will not replace, refund nor exchange plant cuttings that failed to root or withered (died) after 24 hours in the customer’s care after it was received in good condition. The customer is expected to follow the instructions emailed and provided in their order to avoid such scenarios.
Non-Kratom Products Refund Policy: We offer a refund or exchange on all non-kratom powder products (with the exception of live plants, see Live Plants refund policy in the next section below) as long as the product is returned in its original packaging, intact & unopened. It must meet the criteria to be accepted as a refundable item. We can’t exchange/refund any opened packages. We unfortunately cannot refund shipping charges. A restocking fee of 13.5% will be subtracted from the refund/exchange or a lesser value item may be exchanged to cover the restocking process.
Please note that we have a response time to emails/texts of ‘up to 24 hours’, all communications are based on this policy, in addition.
Live Plants are shipped between Mondays – Wednesdays. Please allow 2-3 weeks for potted plants & the closest Monday- Wednesday for cuttings to be shipped. KratomEye.com is not responsible for cuttings that are not rooted properly by the customer nor rooted plants that perish after 24 hours within customer’s care. We will only exchange cuttings/plants that absolutely did not survive the shipping process (within the United States). It is the customer’s responsibility to research growing techniques. KratomEye.com is not responsible for educating the customer on growing tips. It is normal for some leaves to fall off during the shipping process, as long as your stem is healthy you can proceed with the cloning or planting process.
By confirming to understand the ‘terms & conditions’ upon checkout, the customer is agreeing to the following:
Order Changes & Cancellations & Miscellaneous eCheck Information:
For order changes and/or cancellations to be considered, customers must send their informative emails no later than 10 am EST (on the day of processing – during regular business days/hours) which would be prior to our same-day processing cutoff time (which is 12:30 pm ET). Please refer to a trusted Time Zone Converter if you do not reside in EST. Considering our ‘up to 24 hour’ response time, changes/cancellations received after 10 am EST, may not be possible. If cancellations are received after our 10 am EST changes/cancellations cutoff time (as mentioned above), we reserve the right to deduct the 13.5% restocking fee (if applicable). If we already shipped your order before receiving your cancellation request (after the cutoff), we will be unable to refund the order (as we can not stop USPS from delivery at that point). See the Returns/Exchanges section for further details.
eCheck cancellations: For eCheck orders, we will refund the order once the funds have fully cleared into our bank account (which could take 5 – 7 business days). The refund will be in the form of a check via our legal business name/entity – sent via regular mail to your submitted billing address (which can take an additional 5 or so days to arrive). If the eCheck was rejected (for some reason) and we don’t receive the funds, we will be unable to refund the order (refunds are based on the condition that we received the funds for the order).
Alabama, Arkansas, Connecticut, Indiana, Louisiana, Vermont, Wisconsin | Sarasota County, FL | San Diego CA, City Of Oceanside CA, Newport Beach, CA | MS Counties: Alcorn, Calhoun, Itawamba, Lowndes, Monroe, Noxubee, Prentiss, Tippah, Tishomingo, Union | Edwardsville IL, Alton IL & Jerseyville IL | Denver CO, Monument, CO & Parker, CO | We do not ship outside of the United States.
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